Our Terms Of Service & Privacy Policy
1.0 Privacy Policy
2.0 Money-Back Guarantee and Refund Policy
At Net Wise Host, we’re committed to ensuring your satisfaction with our services. We understand that circumstances may change, and sometimes a refund is necessary. That’s why we’ve updated our refund policy to make it more customer-friendly.
Shared Hosting Refunds:
If you’re dissatisfied with our shared hosting service within the first 30 days of activation, you’re entitled to a no-questions-asked refund. Simply contact us within 30 days of activation, and we’ll process your refund within 72 hours. However, our aim is to provide prompt resolution to any issues you encounter. So, if you inform us of the problem, we’ll strive to address it within 24 hours. If you’re still not satisfied after our attempts to assist you, you’ll receive a full refund without any hassle.
VPS Hosting Refunds:
For our VPS hosting service, we offer a similar 7-day no-questions-asked refund policy. If you’re facing any issues within the first 7 days of activation, let us know, and we’ll promptly process your refund within 72 hours. Our dedicated team will also try to resolve any problems within 24 hours of your initial contact. If you’re still experiencing uncertainty despite our efforts, you’ll receive a full refund with no questions asked.
How to Request a Refund:
Contact our customer support team via email or live chat to request a refund. Provide us with your account details and the reason for your refund request, and we’ll take care of the rest. Our goal is to make the process as smooth and efficient as possible for you.
Our Commitment to You:
At Net Wise Host, customer satisfaction is our top priority. We’re dedicated to providing reliable services and exceptional support. If you have any questions or concerns about our refund policy or any other aspect of our services, don’t hesitate to get in touch. Our team is here to assist you every step of the way.
Please check our Money-Back Guarantee & Refund Policy for more details.
3.0 Hacking / DDoS / Interference
3.1 We monitor the traffic flow on our network. We may review it manually if our systems detect suspicious traffic or activity. We do not allow hacking, DDoS, interference with other users of Net Wise Host, or any other illegal work. Any such event will result in immediate suspension or permanent termination of that user’s service or services, and the entire responsibility will fall on that customer.
4.0 Account Suspension / Termination
4.1 DMCA-violating content, illegal hacking activities or materials, copyrighted content, adult content, email marketing, or spamming are not allowed from any services, including shared/reseller hosting and Business mail service. Any suspicious or illegal activity can cause account suspension or termination without prior notice.
4.2 If payment is not made before the end of the due date, the user’s service will be automatically suspended within 24 hours. In the case of shared / reseller hosting, any account suspended because of the due bill can be reactivated by paying within 28 days. In the case of other services, excluding shared/reseller hosting, any suspended account can be reactivated by payment within seven days. If a customer does not pay within seven days, his account/service will be permanently terminated.
4.3 If a customer does not pay within 28 days for shared/reseller hosting or within seven days for other services excluding shared/reseller hosting, his account/service will be permanently terminated. We don’t provide any backup for free (If the backup is available) after the Net Wise If the backup is available) After the Net Wise, the host does not guarantee any backup restoration formulation of any account, and the host does not guarantee any backup restoration formulation of any account or terminated accounts. If the user applies for a full backup of his account from us even after termination, the backup restoration fee of 50$ will be applicable. However, suppose a user has CloudBackup service added to his hosting. In that case, the user can restore his terminated account for free within 90 days (IF the backup is available) from the due date. Suppose a user doesn’t have the CloudBackup service added to his hosting and still wants to avoid the restoration charge. In that case, he has to purchase the CloudBackup service for at least 12 months along with that hosting plan – subject to approval from Net Wise Host, and the total (backup plus hosting) price should be greater than the restoration fee.
Note: We do not keep backups of VPS and business mail services, so it is not possible to restore their data after terminating this service, and even paying data restoration charges is not possible.
4.4 For domain restoration, you can pay the domain restoration charge according to the TLD requirement (within the timeframe of domain restoration).
4.5 Net Wise Hosting reserves the right to suspend/terminate any service. Including but not limited to:
- If a service was accidentally activated in a client’s account.
- If any service of Net Wise Host is used by the customer directly or indirectly against any country, state, or other criminal purpose.
- If it violates any terms and conditions of Net Wise Host or abuses any of our offers.
4.6 Before taking any Net Wise Host service, you must create an account by providing the correct information and taking the service from that account. If the account is created with incorrect information for any reason or if any information about the client is permanently changed (email, phone number, address), it should be changed within a maximum of 7 working days by contacting the appropriate department. If any service of Net Wise Host is used against any country or state for any other criminal purpose or if any client takes services by providing any false information, I am responsible for Net Wise Host will not bear any.
4.7 If any misinformation is found while verifying the information or if there is any suspicion or suspicion against it, Net Wise Host Authority reserves the right to suspend all services of that account, terminate it, or even permanently close it.
4.8 Net Wise Host respects Bangladesh’s existing law. According to this law, if law enforcement agencies require cooperation, Net Wise Host will provide direct cooperation.
5.0 Shared Hosting Accounts
5.1 inodes (File Limit) limit
We apply an inodes (file limit) limit per cPanel account because that is where we see optimal server performance. We do also understand that It may not be possible for all our customers to work within this file limit; for this reason, this is a “Soft limit” meaning that while the limit is reached, you will still be able to upload files. Once the account exceeds the allowed number of files then it will violate our Terms of Service and can result in possible suspension. If a customer needs to increase the inode limit, he has to open a support ticket and we will increase the inode limit for the hosting, additional charges may apply.
5.2 Data Backup Limit
Users with more than 20GB of storage used will be excluded from all kinds of regular backup unless the user has the “Cloud Backup” Service with that hosting.
6.0 Server Uptime Guarantee
Net Wise Host has an uptime guarantee for different services.
6.1 Terms of Guarantee
Net Wise Host guarantees 99.9% service (PHP, FTP, POP, IMAP, SMTP, etc) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a prorated amount for the duration of excessive downtime. However, you’ll need to claim for the downtime problem by contacting them within 7 days. The credit amount will not exceed the price of one month’s service charge for the product or service in question.
7.0 General Data Protection Regulation (GDPR)
Net Wise Host works by coordination with GDPR
7.1 Storage of Personal Data
The data that we collect from the users are stored in the USA, but it may be processed by staff operating outside the US and EEA (European Economic Area) who work for us or one of our affiliates. Such staff may process your data while fulfilling orders and providing support for your services. By using our services, users acknowledge that their data may be processed outside of the EEA.
7.2 Protection of Personal Data
Net Wise Host takes a variety of security measures to protect users’ data from unauthorized access. However, no part of the Internet can be considered 100% secure.
7.3 Data Retention
User’s data will be retained and processed as long as it is required to comply with applicable legal, tax, or accounting requirements. At the end of the retention period, we will either delete or anonymize your data, unless it is stored in a backup archive and isolated from further processing.
7.4 Updating, Deleting and Downloading Your Data
Users may update their data at any time either through the client area Account section or by submitting a support ticket. But we may require proof of identification to change certain data fields. Users may request that Net Wise Host export their active personal data by opening a support ticket. Billing system access logs, which may be stored for any duration of time at Net Wise Host’s discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Net Wise Host management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Terms of Service has resulted in the termination of the Customer’s account. Personal information may be retained indefinitely for purposes of prevention of further use of Net Wise Host’s services in the future by the offending Customer. Exception of these, Customers with no active services may request that their account be closed and personal data be deleted from Net Wise Host’s databases. But Net Wise Host can permanently store all the necessary data to comply with the legal obligations and for the implementation of legal agreements and policies for future audits.
7.5 Communication
We may contact our users directly or through a third-party service provider regarding products or services they have ordered from us. If anyone opened an account in the client area, we may also send marketing emails to them. Also included in our communication methods: email, text (SMS) message, IRC chat, push notifications, or phone calls. Net Wise Host does not provide support through any other means without the helpline. Billing updates are automatically sent to the customer’s email, so we don’t communicate separately via phone call about this.
7.6 Use of Non-Personally Identifiable Information
We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.
7.7 Your Rights Under GDPR
If the user is a resident of the EEA, they have the following data protection rights, which they may exercise by contacting us via support ticket:
Right to Access – User has the right to access his data and to request a data export from us.
Right to Rectification – The users have the right to have any incorrect or incomplete personal data corrected.
Right to Restrict – The users have the right to request the restriction of processing their data where there is no legitimate reason for us to do so.
Right to Object – The users have the right to object to the processing of their data where we have no legitimate reason to do so.
Right to Erasure – The users have the right to request the erasure of any personal data we have collected. However, Net Wise Host reserves the right to decline this request for financial and legal requirements.
Right to Withdraw Consent – The users have the right to withdraw consent (unsubscribe) from any marketing communications we may send.
Please note that we may ask the users to verify their identity before responding to such requests.
The users have the right to complain to a Data Protection Authority about the use of their Personal Data. For more information, the users can contact their local data protection authority in the EEA.
7.8 GDPR Data Processing Agreement
Users do not need to sign any DPA. By agreeing to our Terms of Service and/or using our products and services, you are automatically accepting our DPA. If you choose to sign it, you may ask for a copy at [email protected]
7.9 Age Restrictions
Our service is not available to children under the age of 18, and we will not intentionally store personal information about anyone under the age of 18. Since our services are not applicable for minors, they may use their parent’s documents to obtain our services, subject to the parent’s permission.
fail to deliver this for any given calendar month, your account will be refunded a prorated amount for the duration of excessive downtime. However, you’ll need to claim for the downtime problem by contacting them within 7 days. The credit amount will not exceed the price of one month’s service charge for the product or service in question.
8.0 Offer and Affiliate Abuse
8.1 Offer Abuse
8.2 Affiliate Abuse
- Users should also not use their own affiliate links to buy services directly or indirectly for their use. If we detect such behavior, affiliation and any pending affiliate commission will be invalid.
- Users must not share their affiliate link in an abusive, spammy environment or any coupon site. Affiliate links of Net Wise Host may only be shared in Blog Posts, Landing pages, Ads, and Video Content. Please check our Affiliate Terms and policy for more details.
9.0 Suspension & Termination Rules
9.1 Web Hosting Service Suspension and Termination
Suspension generally happens automatically when users have a due bill. If one of our customers doesn’t pay their bill within the due date their service will be suspended on the same day. After the suspension, we allow our customer 27 days to make the payment and after the payment, the service will be activated instantly. But if the user’s invoice remains unpaid, our system terminates his account permanently with all the data it contains. Once an account has been terminated, it can not be reactivated by paying the unpaid invoice and we do not guarantee any data backup after service is terminated. But if anyone wants to apply to restore the terminated service with the data (if available) they can do it within 90 days by paying $50 restoration fees.
9.2 Hosting Abuse Suspension
The following actions will result in immediate abuse suspension of the user’s account:
- User’s service will be suspended for sending Bulk emails from the website, webmail, or using any script.
- Excessive server resources will result in account suspension until the user upgrades his package.
- Any kind of activity on a user’s website that is prohibited by international law and his local ICT act will result in immediate account suspension. (It may also result in permanent termination.)
- Service fair usage policy violation will result in suspension.
9.3 Hosting Abuse Termination
The following actions will result in immediate abuse termination of the user’s account:
- Hosting any phishing link/script/content, drugs, pornography.
- Any kind of activity on a user’s website that is prohibited by international law and his local ICT act might result in account termination. (It may also result in a temporary termination/suspension, for legal investigation)
- If you try to spread hate or conflicts between any nation, religion, society, community using our service.
- Any kind of payment or card fraud will result in immediate service termination.
- We don’t allow any scamming and spamming using our service.
We strictly prohibit anti-govt activities, cryptocurrency (for the restricted countries such as Bangladesh), any kind of money laundering activities, money, or investing scam. If any of our user does anything like this his account will be permanently terminated without any prior notification. No data will be provided to the user in case of any kind of abuse termination/suspension and you agree that you will not even ask for data backup if you violate the termination rules.
10.0 Cancellation Policy
10.1 Hosting Cancellation
Users can cancel their hosting services anytime by submitting a cancellation request from our client area. No cancellation fees will be applicable for the normal cancellation process. If the user wants to get the money back after cancellation, he has to create a support ticket at the billing department to process the money back. After that, the Billing Department will review if the user’s service cancellation is eligible for a refund according to our money-back guarantee and refund tewhether the user’s service cancellation is eligible for a refund according to our money-back guarantee and rms. If it is eligible, we will refund the money to the user. If it is not eligible, we will deny the refund request.
12.0 DMCA Notice
Net Wise Host is a DMCA (Digital Millennium Copyright Act) compliant service provider that respects the copyright ownership of materials and reviews every valid DMCA Notice. After verifying the DMCe owner by email and give them time to remove the content that was reportedA notice, we will try to reach out to the websit. Repeated instances of valid copyright infringement or avoidance of any action regarding the notice may lead to account suspension or termination of that user. Net Wise Host can only attempt to contact or take action on the services directly hosted with Net Wise Host. We do not have control over services that are not hosted with Net Wise Host.
Before submitting a valid DMCA Notice, please verify if the service is actually hosted with Net Wise Host. Also, please be sure that you are the legal copyright owner or legally authorized to act on behalf of the copyright owner and provide proper verifiable proof of original ownership. The complainant will be fully responsible if any harm or damage is done to the accused party by submitting a misrepresented or false information and/or the use of the content falls under fair use. Net Wise Host reserves the right to challenge the abuse of the DMCA process and we are not liable for any content hosted by our users. Net Wise Host is a shared hosting and relevant service providing a platform where users can start their websites and serve content that they have access to. We strongly discourage and prohibit the hosting of illegal or unlawful content on our platform and are willing to work closely with legal authorities to resolve any matter that may arise. The complainants must include their legal contact details while contacting us regarding DMCA Notice or other legal matters. You may send your properly formatted abuse complaints directly to info@netwisehost. Any complaints without proper information described here may be considered invalid.
13.0 Hosting GuideLines
Users must not host any illegal or unlawful content according to the laws of the country of the user, the countries of the audience for the websites, or the laws of Bangladesh (The country from which Net Wise Host originated). The user of our service must not host or sell the following items on their website or from our servers:
- Firearms or any relevant accessories
- Pornography
- Adult Services
- Highly Regulated Substances such as alcohol, tobacco products, marijuana, cannabidiol or CBD, LSD, and other cannabis driven products
- Gambling and related products
- Content or files that infringes the copyright or intellectual property rights
- Money Exchange or Cryptocurrency Exchange site without any government permission
- Malware, spyware, adware, spam, other malicious contents, materials, or codes
- Impersonating another person or entity
- Calls to Violence or threats
- Posting private information without their consent
Keep in mind that these guidelines are just here to guide, interpretations of the guideline or any terms on this page are solely up to us. These terms or guidelines are not exhaustive and are subject to change.
Failure to comply with the hosting Guide Lines may lead to immediate account suspension or permanent termination without any prior notice and no backup will be provided in these cases. If you believe any user has violated our hosting guidelines or terms, please report to us by sending an email to [email protected]
14.0 Support policy
14.1 Every user and our support operator are respected from their place. So we will never neglect our users and every user should respect every support operator properly. Even then if any user misbehaves or speaks a dirty language with our support operator for any reason or without any reason through a support ticket, live chat, phone call, or any other way then Net Wise Host will keep the appropriate evidence of such behavior. Even Net Wise Host keeps the ability to suspend or terminate certain or all the services temporarily or permanently without any notice and legal action will be taken if necessary.
14.2 Customers may request via support ticket for services not mentioned on our website or advertisement. We may consider their request and enable it based on our management opinion. However, the user may need to pay extra for this. If, after providing the paid service, Net Wise Host authority thinks it is not possible for them to maintain the service, They can’t preserve then Net Wise Host authority keeps the ability to terminate that service without any notice. However, based on the request of the user, the Net Wise Host authority can give a maximum of 7 days to move the service elsewhere. But it is entirely dependent on Net Wise Host authority.
15.1 Backup Services
15.1 Backup Services
Net Wise Host offers paid automated backup services with its various services. You may take the paid backup service to have regular backups of your hosting or VPS servers on our dedicated backup storage regularly. Usually, hosting and VPS services do not include the paid Backup Service unless it is specifically mentioned. The paid backup service will include regular daily backup for a specified period.
15.2 Backup Services Terms
Once the customer orders a backup service with any of our services, the backup will be automatically created on our dedicated cloud backup server within 24 hours after purchasing cloud backup service for any hosting or VPS packages. No backups maybe available until 24 hours have passed since the order and activation of the backup service. The backups are generated once per day. Hence, if the user needs to restore any data, the changes made by the user after the daily backup has been taken may not be recoverable. Similarly, backups will be available to the user once a valid backup is available. And we regularly check and test the backups to verify the validity of the backups. Shared hosting cloud backup includes the ability for you to restore your website backups for up to 3 months in the past. VPS backups include regular daily backups of the past 5 days. The user is still responsible to maintain a separate copy of the backup on their local computer or a separate location to avoid any extreme circumstances.
16.0 Domain Guideline
16.1 Domain Price
Net Wise Host (we) are not the primary vendor of the domain TLDs. Net Wise Host resells/provides domain registration service as a partner with the primary vendor. The price of each domain is determined by the primary vendor. As a result, there is no scope for us to set the core price. For that, if the price of the domain is increased by the vendor/partner, the price of the domain also increases from our (Net Wise Host) side. Therefore, the price of each domain shown on our website is not fixed. Our domain prices may change at any time without prior notice, depending on primary vendor pricing as a domain reseller/provider Net Wise Host agree with Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement and Registrants’ Benefits and Responsibilities of ICANN.
The price list of the domain registration fees, renewal fees, post-expiration renewal fees, and redemption/restore fees can be found on our domain page. As we don’t provide domains directly, this page is static, and we update the price list manually when we get a price update from the register. Only the most popular TLDs are shown here. All the domains that we provide can be found by clicking the Check Full List button at the bottom of this list. In both of the checklists redemption/restoration fees are not mentioned. We use WHMCS as our billing system and there is no option to show redemptions fees directly. For this reason, we count the redemption/restoration fees 20 times the standard renewal fees manually.
16.2 Domain Refund
Net Wise Host provides the domain registration service from multiple B2B partner registration companies. In this case, some of the company doesn’t provide the domain refund. for that Net Wise Host never provide any kind of guarantee for the domain refund.
17.0 Migration
- A user can get max one-time free website migration (cPanel to cPanel) for every new hosting pack within 30 days from the order. After 30 days the migration will be paid and charged $10 per website (One Time) and The charge is not refundable.
- The User must share the previous Hosting login details (cPanel, sFTP/FTP, CMS) with the IT Nut Hosting via support ticket and Net Wise Host will complete the migration process within 24 hours (depending on the website size and functionality).
- The previous hosting must have enough storage to take the website backup.
- If the user leaves a refund request, Then the refund policy 1.5 will be applied.
18.0 Pre-expiration and Post-expiration
By agreeing to the Terms Of Service & Privacy Policy on this page, you will be deemed to agree to all Terms Of Service & Privacy Policy linked from this page. Such as Money-Back Guarantee & Refund Policy, Affiliate terms & policy, Abuse & Abuse Handling Policy and Fair Usage Policy.
Net Wise Host Reserves the right to review, update, or modify the terms in the terms of services without any further notice.
Last updated: 8th September 2024 .
