At Net Wise Host, we’re committed to ensuring your satisfaction with our services. We understand that circumstances may change, and sometimes a refund is necessary. That’s why we’ve updated our refund policy to make it even more customer-friendly, showing our understanding of your needs.
Shared Hosting Refunds:
If you’re dissatisfied with our shared hosting service within the first 30 days of activation, you’re entitled to a no-questions-asked refund. Contact us within 30 days of activation, and we’ll process your refund within 72 hours. However, we aim to provide prompt resolution to any issues you encounter. So, if you inform us of the problem, we’ll strive to address it within 24 hours. If you’re still not satisfied after our attempts to assist you, you’ll receive a full refund without any hassle.
VPS Hosting Refunds:
For our VPS hosting service, we offer a similar 7-day no-questions-asked refund policy. If you’re facing any issues within the first seven days of activation, let us know, and we’ll promptly process your refund within 72 hours. Our dedicated team will also make every effort to resolve any problems within 24 hours of your initial contact. If you’re still experiencing uncertainty despite our efforts, you’ll receive a full refund without questions.
How to Request a Refund:
To request a refund, reach out to our customer support team via email or live chat. Provide us with your account details and the reason for your refund request, and we’ll take care of the rest. Our goal is to make the process as smooth and efficient as possible for you.
Our Commitment to You:
At Net Wise Host, customer satisfaction is not just a goal; it’s our top priority. We’re dedicated to providing reliable services and exceptional support. If you have any questions or concerns about our refund policy or any other aspect of our services, don’t hesitate to contact us. Our team is here to assist you every step of the way, ensuring you feel valued and supported contact.
For any refund request, the billing department of Net Wise Host takes the next steps as soon as possible with priority.
So that you know, complaints are accepted depending on appropriate allegations. If one’s claim for the refund is proved and is in accordance with 1.0-1.5 of our refund policy, then he will become eligible for the refund through the payment gateway. Refunds will be issued within a maximum of 3 working days, and a receipt for the refund will be given. Refunds are completed within a maximum of 15 working days, depending on the payment processing time at the payment gateway. But, if the refund is not completed within that time or to know the current status of the refund, you need to contact the payment gateway along with the receipt provided by Net Wise Host
Net Wise Host offers a maximum of 30 days and 7 days refunds for regular shared hosting and VPS respectively.
Excluding Net Wise Host’s regular shared hosting and VPS, all other services, software, licenses, etc., are not eligible for refunds or money-back guarantees.
If a client gets a free website migration service from us and then if he cancels the service within the first billing cycle, the regular migration fee of 850 BDT for every migrated website will first be deducted from the client’s account/order amount, and refunds will be settled according to paragraph 1.1.
Net Wise Host Reserves the right to review, update, or modify the terms in the Money-Back Guarantee and Refund Policy without any further notice.
Last updated: 08th September 2024